www melbet Privacy Policy

1 Introduction and Scope

This privacy policy applies to the www melbet website and its related services. This document explains what information we collect from you when you open an account, log in, place bets, or use any service on www melbet, and how that information is managed.

www melbet places the highest importance on user privacy. We believe your personal information is a valuable asset and it is our responsibility to keep it secure. Even after reading this policy for the first time, you should review it again from time to time, as we may update it when needed.

To learn about the general terms governing our services, please read the Terms and Conditions page, where user rights and responsibilities are described in detail.

2 Data Collection

www melbet collects user information in several ways. This information may be provided directly by you, or it may be collected automatically while you use our platform.

2.1 Information You Provide Directly

The following information may be requested from you during account registration and use of our services:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — users under 21 cannot open an account)
• Email address
• Mobile number
• Mobile banking account details (bKash, Nagad, or Rocket — required for deposits and withdrawals)
• Password and security-related information
• Identity verification documents (where applicable)

2.2 Automatically Collected Information

The following information may be collected automatically while you use www melbet:

• IP address and device identifier information
• Browser type, version, and operating system
• Date and time of site access
• Which pages you visited and how long you stayed
• Betting and gaming activity history
• Session information collected through cookies and similar technologies

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, the information you provide may sometimes be cross-checked against information provided by trusted third parties.

3 Purpose of Data Use

www melbet uses the information collected from you for the following legitimate purposes:

• Account registration, verification, and management
• Processing deposits and withdrawals (via bKash, Nagad, and Rocket)
• Providing customer support and responding to your inquiries
• Ensuring platform security and preventing fraud
• Meeting legal obligations and resolving disputes
• Improving services and testing new features
• Monitoring gaming activity and implementing responsible gaming policies
• Complying with applicable legal guidelines and regulations

Your information is not sold or transferred to third parties for marketing or advertising purposes without your consent.

4 Data Sharing and Disclosure

www melbet may share your information with others in certain situations. However, this is always done to a limited and necessary extent.

4.1 Service Providers

We may seek the assistance of trusted third parties for services such as payment processing, identity verification, game provision, or technical support. These parties will only receive the information necessary to carry out their specific tasks.

4.2 Legal Obligations

We may disclose relevant information where there is a legal obligation to do so, such as a court order, a valid request from a government or regulatory authority, or a criminal investigation.

4.3 Financial Transactions

Necessary information is shared with bKash, Nagad, and Rocket to complete deposit and withdrawal processes. These transactions are carried out through secure encrypted channels.

4.4 Corporate Restructuring

User information may be transferred in the event of a company merger, acquisition, or asset sale. In such situations, we will endeavour to give advance notice.

5 Data Security

www melbet has put in place both technical and organisational measures to protect your information.

5.1 Encryption

All data transmissions are encrypted using SSL technology. Your password and financial information are never stored in plain readable form.

5.2 Access Control

Only authorised personnel can access your personal information, and they operate under strict confidentiality obligations. Multi-layer security measures are in place to prevent unauthorised access to user data.

5.3 Periodic Audits

Our security measures are regularly reviewed and tested. We continuously improve our security practices to address new technical threats.

5.4 Response to Data Breaches

Should a data security breach occur for any reason, we will promptly notify affected users and advise them on the necessary protective steps to take.

6 Cookies and Tracking Technology

www melbet uses cookies and similar tracking technologies to improve service quality and make your experience more effective.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used for tasks such as maintaining login sessions, security verification, and temporarily storing form data.

6.2 Functional Cookies

These cookies help remember your preferences, such as language selection or previous gaming preferences, making your next visit easier.

6.3 Analytics Cookies

Analytics cookies are used to understand how effectively our platform is being used. This information is used to analyse overall usage patterns rather than to identify individuals.

6.4 Cookie Controls

You can manage cookies from your browser settings. Please note that disabling essential cookies may prevent some core website functions from working properly.

7 Data Retention Period

www melbet retains your information only for as long as it is needed for legitimate purposes related to the services provided.

• Active account data: for as long as the account remains open
• Financial transaction records: for the period required by legal obligations
• Data for disputed or accounts under investigation: until the dispute is resolved
• Inactive account data: for the legally required period after account closure

Once the specified period has ended, data is securely deleted or anonymised in a way that makes it no longer possible to identify the individual.

8 Your Rights

www melbet respects the following rights you have regarding your information:

8.1 Right to Access

You may request to view the information stored in your account at any time. We will provide that information within a reasonable timeframe.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. Maintaining accurate information is important for ensuring the quality of our services.

8.3 Right to Close Account

You may request to close your account at any time. After account closure, your information will not be retained beyond what is legally required.

8.4 Right to Data Portability

You have the right to request a copy of your personal information in a machine-readable format.

To learn about gaming responsibly and getting support when needed, visit our Responsible Gaming page.

9 Protection of Minors

www melbet strictly follows a 21+ age policy. No person under the age of 21 is permitted to use our services.

We do not knowingly collect any information from persons under the age of 21. If such information reaches us for any reason, we will delete it immediately and close the associated account.

Age verification is a mandatory step during account registration. If there is any doubt about a user's age, identity documents may be requested for further verification.

10 International Data Transfers

Our servers and technical infrastructure may be located in various countries. Your information may be transferred to another country for data processing purposes. However, regardless of where data is processed, the protection standards set out in this privacy policy are maintained.

For transfers of data to third countries, we ensure that the country or organisation in question meets adequate data protection standards.

11 Policy Updates

www melbet reserves the right to update this privacy policy as needed. If changes are made, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email (for significant changes)
• By updating the "Last Updated" date at the top of the page

Continuing to use www melbet after an update will be taken as your agreement to the new policy. It is in your interest to review this page regularly.

12 Contact and Complaints

For any questions, requests, or complaints related to privacy, please contact our support team. Our support is available 7 days a week, 24 hours a day, in both Bengali and English.

For general enquiries, visit the FAQ section, where answers to common questions are easy to find.